SHIPPING


If you have any questions, please contact us in time.
Email:         hotbakusale@yahoo.co.jp

Shipping Policy
We ship to any address in the world (Free delivery for any item

we ship any orders  through EMS,DHL, UPS, Fedex or TNT.. ... . ..

We will inform you with tracking Number. by e-mail as soon as your order is shipped out when we get it from the express company.

A street address is required for delivery.
Notice:
we will chose the EMS or UPS as the first way to ship, bc we alos hope you can get them in soon.if the DHL or UPS  can not delivery your address, we will chose the EMS. 
and the DHL ,UPS Fedex TNT do not accept like the address, PO Box + number , the EMS accept all kinds of address.

Merchandise will be delivered standard Air-express, which takes approximately 3--5 working days.
if you are fromAmerica, thourgh EMS,only need 5--10days to reach you
In a case,the item was unavilable, we will contact to you in first time.

Delivery time do not include processing time.

Our products are shipped out every day, from Monday to Saturday, except holidays. Most orders placed on weekdays will be shipped in the same day, while orders placed on weekends will be shipped the following Monday. You will receive an e-mail confirmation with your tracking number. Twenty-four hours after you receive your tracking number, you will be able to track your order online.

Friendly notice for Canada customer:
According to the Canada Customs Policy, some packages of Canada customers may be charged taxes by customs. As wig supplier, we are not responsible for the taxes. Appreciated for understanding.

Shipping

If you have any questions, please contact us in time.
Email:         hotbakusale@yahoo.co.jp


1) How can I check my order status?
You can visit Order List in My Account to check your order status.

2) Is a tracking number provided for my order?
hotbaku.com offers tracking numbers for all order.


3) What factors affect the delivery time?
Delivery time includes processing time and shipping time. Processing time means the time hotbaku.com handles the order internally. Delivery time varies based on the destination. The customs policies of different countries can also impact the delivery time. Generally, the package can arrive to its destination on time.

4) What shipping methods are available?
EMS:http://www.ems.com.cn/english.html

DHL, FEDEX and other express delivery services
DHL: www.dhl.com
TNT: www.tnt.com
FEDEX: www.fedex.com/cn_english/
AREMEX: www.aramex.com
You can check Express delivery fee by this link(http://www.hotbaku.com/tool/shipping). If you want to deliver your goods via DHL, TNT or other express forwarder, you can choose it on the check out page.


5) How does hotbaku.com get my shipping address?
We'll get your shipping address when you place the order. If there is something unusual about the destination address, our customer service representative will confirm it with you before shipping the package.

6) How can I know my order has been shipped?
Youˇll receive a notification e-mail from us when your order is shipped. Information about your order (shipped items, shipping time, tracking number and tracking website) is included. Also, you can check your order status via "My Account" "My orders" at your convenience.

7) My tracking number is not working, what should I do?
Once your package has left hotbaku.com, you can track it soon, but DHL, TNT will take 1-3 business days to process in the Hong Kong Post system. Please wait a little more time and try again later. If any questions, you can contact with our online service, or send us a email, The hotbaku.com customer service center will respond within 24 hours.

8) What are the steps of processing an order?
The steps of processing an order in hotbaku.com are as follows:
Step 1: Order printed by our system (0-1 business day)
Step 2: Order picked and packaged by our warehouse (1-2 business days)
Step 3: Package delivered to Express Center (1 day)
Step 4: Order processed by post and en route to your destination.

*Note: Generally, we carry all products in stock, but occasionally there's possibility that some items are temporarily out of stock. We will send you email about the order list details, or you can go to "my account" to check order details.

 

9) What are the shipping fees?

Free shipping~~~ If you have any questions, please contact us.

10) Does hotbaku.com ship internationally?
Yes, our products originate in Zhejiang, china , and are shipped worldwide.

11) Do I need to pay taxes or customs duties on my shipment?
hotbaku.com shipments originate in china which is a free port. Since there is no sale tax imposed by the China government, customers generally will not pay any tax when shopping with us.
As per our data, only few of the packages were opened and checked by customs officials at their destination. Customers are responsible to pay for the taxes if import taxes are assessed.
Although the possibility of import taxes is very slim, we strongly suggest that familiarize yourself with your country's import policy before making a purchase. Please note that some products may require special licenses or permits to import. It is the customer's business to handle the products that are confiscated by customs officials in their country. The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from hotbaku.com, the recipient is the recorded importer and must comply with all laws and regulations of the destination country.

12) My order will be shipped on the same day it is placed?
Unfortunately it does not. We only guarantee same-day shipment of orders shipped by express priority. On average, all orders are processed and shipped within 1-3 business days (see the processing time frame) regardless of the shipping option selected. The processing time for all orders on hotbaku.com is the same.

13) How long will it take to process our of stock orders?
If some goods are out of stock, we will inform you as soon as possible; your understanding is highly appreciated. A customer service representative will update My Account with the newest information as soon as the order details, then you can place a addition order to balance it.

14) What should I do if the package is not received?
Firstly, you can track the status by visiting the appropriate tracking website mentioned above. If there's no tracking information, you can contact us via "live chat" for help. Secondly, you can send an E-mail when the package has not been received 10-20 calendar days beyond the delivery date.

15) What should I do if I want to change the shipping address after the order is placed?
If you would like to ship your order to a different address, please send us final address by E-mail with order number, while the order's shipping status is Processing.